ENG332-Peich: Group 3

November 9, 2008

RPS Technology

8000 Regency Parkway,

Cary, NC 27518 USA

Subject:  Progress Report for the Training Program

Dear RPS Technology, LLC:

The training program in the sales department of the company is moving along nicely and has stayed on task. The group has provided numerous ideas and innovations towards possible training methods, maximizing unique and personal advantages, as well as reducing or resolving disadvantages. We think that the project will reduce future cost to the company due to the preparation for the job’s requirements and details that need addressing. In completion of the project, we anticipate to have accommodations to implement a program that will offer proper training for employees.

Costs

A good training program is essential in order for employees to succeed in sales.  Not only do you have to have in depth product knowledge, you must know how to interact with the type of customers your company deals with. A training program eliminates a lack of knowledge, repetition of errors, and any uncomfortable feelings employees may have about interaction. Unfortunately these benefits do not come without quite a hefty price.  In our estimation (which is a pure estimation) the cost of our training program per employee will be about $200.00 an hour.  That includes the cost of printed material, the use of outside agencies, renting off-site training facilities, and the amount of work lost by using current employees to train new employees.  In order to get an exact cost we must know how many employees need to be trained and how many instructors are needed. 

Work Completed

As of October 1st, we have registered all of our sales reps for the online training program. The month of November should be used to take the 7 courses provided by the program. We are in the process of coordinating a week long work-shop that all of our sales reps can attend. This will be an implementation of all that the courses taught and we will enable the sales reps to practice what they learned. We are currently looking at January 13^th for a tentative date for the work-shops to start. All sales reps have also received, on their desk, a copy of the book *Selling to Big Companies by Jill Konrath. This book goes along side the training program and should be finished before the work shop week.

Work Schedule              

We have scheduled the training of the employees to take place from October 1st to January 31st. We expect all employees to have completed the training program, read the Konrath book, and be ready to begin selling at the start of February. We see no difficulty in having the employees fully trained and educated about selling by the scheduled date of January 31st. We appreciate your cooperation and look forward to working along side your sales representatives. Please feel free to contact us if you have any questions at (919) 555- 4567. We are here to help.

Best Regards,

Jessica Wight

Natalie Whatley

Lara Grant

Randall Berry