Coping with the WebAssign Meltdown
Sep. 10, 2009
The pattern that has emerged the past few days is that WebAssign currently can't handle the load during mid-evening hours (8-11 PM). Only once in the previous history of WebAssign has this happened. In that instance the fix required an upgrade of hardware and software and took several days to implement. So the bottom line is that this mess could continue for several more days.
About all I can do as a temporary patch is to shift due dates and encourage students to try to find alternate times to work on WebAssign. We'll monitor the situation closely, but at present your guess as to when things will return to normal is as good as mine. Feel free to write to Jenn or me if you have special issues related to the WebAssign outages. We'll try to help you out.